The buyer is responsible for supplying the correct shipping details. If the shipment is wrongly shipped we are not responsible for loss of the shipment. If we need additional shipping information we will contact the buyer. This can lead to delay of the shipment.
We try our best to ship the order within the expected delivery time. If delay occurs, the buyer will be updated via email. In that case, the buyer has the right to cancel the order without extra costs. We carry the risk of loss or damage on a shipment until the package is delivered, unless agreed otherwise.
If the buyer received a damaged or incomplete product, they can contact us via email email@example.com. We will resolve this as soon as possible. Usually we will send a new product, but in some cases the buyer should return the damaged product first before the order price can be refunded.
If the shipment was lost during transportation or if the buyer claims to not have received the order, a research case will be started at the delivery company. To keep up the customer satisfaction, we will resolve any problems as soon as possible. Usually we will wait for the result of the research case, and then a new product will be dispatched or the order price will be refunded. Both us and the customer must fully cooperate with the delivery company.
If an order was made before 17:00 CET, it will be dispatched the same day. We will supply the tracking information to the customer via email, where the delivery time from the carrier will be indicated.
We ship our products to all countries, unless it is impossible to ship to the buyer’s country. In that case the buyer will updated via email and the order will be refunded.